Benjamin Edwards

Systems that stop being the problem

Reviews, integrations and due diligence for retailers whose stack grew faster than the plan for it.

The Audio Trader wordmark, white over blurred stage lights

1% to 55% of group turnover through the direct channel I built at World of Books

What this is

Retail stacks are rarely designed. They accumulate, one supplier at a time, until nobody can say what a system costs or what would break if it were switched off.

The first job is usually not building anything. It is establishing what is actually there, what it costs and what it earns.

What follows is ordered by payback. The cheapest fix that removes the most pain goes first, regardless of how interesting it is.

How it runs

If you need a full time engineering team, this is not that. It is one person establishing what should be built before you spend on building it.

  1. 1

    Map what exists

    Every system, what it costs, who depends on it and what happens when it fails. Usually the first document of its kind the business has had.

  2. 2

    Measure the real cost

    Licence fees are the easy part. The expensive part is the hours people spend working around a system, and that is the figure most businesses have never put a number on.

  3. 3

    Order by payback

    A roadmap sequenced by what it returns and when, not by what is newest. Anything without a clear payback is named as such and left out.

  4. 4

    Build against documented interfaces

    Integrations use real APIs with failure handling and alerting from the start. Nothing that depends on a screen layout staying the same.

  5. 5

    Leave it maintainable

    Handover notes written for whoever picks it up next, on the assumption that will not be me.

Technology packages

3 ways in

Systems review

From £3,250

2 to 3 weeks

For retailers whose stack has grown by accretion and now costs more than it returns.

  • Every system mapped, with what it costs and what it earns
  • The integrations that break most, and why
  • A roadmap ordered by payback, not by novelty

Start here

Integration project

From £7,150

4 to 8 weeks

For teams rekeying data between systems that were supposed to talk to each other.

  • Built against documented APIs, not screen scraping
  • Failure handling and alerting from the start
  • Handover notes your next developer can actually use

Technical due diligence

From £4,500

2 to 4 weeks

For buyers, investors and owners who need to know what the technology is really worth.

  • What is owned, what is rented and what is a liability
  • Key person risk and undocumented systems
  • Written findings suitable for a board or an investor

Not quite the right fit? Short, focused engagements that answer a specific commercial question.

Pricing is bespoke to scope. Figures are a starting point, confirmed in writing before work starts.

Book a call

Twenty minutes, no charge. Or email the detail and you will get a reply the same day.

Zsolt Janos Head of Development, World of Books Read the testimonials
“He understands the business, he understands how to communicate the business needs to the development team.”

Technology in practice

See the case studies